1. GENERAL TERMS
1.1. The parties to the agreement shall be guided by the laws of the Republic of Estonia and other legal acts, as well as the terms agreed upon in the Sales Terms, in regulating their relationship.
1.2. The online store has the right to make changes to the services offered at any time.
2. PRODUCTS AND ORDERING
2.1. If a product is out of stock and the order cannot be fulfilled, an employee of the online store will contact the customer, offer a new delivery date, or suggest replacing the product with another of equal price and quality. In such cases, the customer has the right to refuse the new terms, and the money paid for the order will be refunded.
2.2. The product images displayed are for illustrative purposes and may differ from the actual product.
2.3. The product descriptions in the online store may not be exhaustive and may contain unintentional errors.
2.4. The customer wishing to purchase selected products from the online store must provide the required information for order fulfillment (first name, last name, contact phone number, email address, delivery address, postal code, payment method) and pay for the product using the chosen method.
2.5. The customer agrees to provide accurate information necessary for fulfilling the order. The online store is not responsible for non-fulfillment of an order or any resulting consequences due to incorrect information provided by the customer.
2.6. The order will only be processed by the online store after payment has been received. Before payment is received, order preparation (inventory check) will not take place.
The placement of an order by the Customer in the Online Store and payment for the order shall be deemed an offer to purchase made by the Customer. The sales contract shall be deemed concluded only when the Seller has sent the Customer an email confirming that the order has been accepted for processing or that the goods have been dispatched.
2.7. The payment deadline for an order is three (3) business days. The service provider has the right to cancel orders that are not paid within the deadline.
2.8 The Seller reserves the right to refuse to fulfil an order and withdraw from the sales contract if there are valid grounds for doing so (including, but not limited to, the product being out of stock, contractual breaches arising from previous transactions, or reasonable suspicion of malicious conduct). In the event of order cancellation, the Seller shall refund the amount paid by the Customer without undue delay and no later than within 14 days.
3. PRICES
3.1. All prices in the online store are in euros and include the value-added tax applicable in the Republic of Estonia.
3.2. The various shipping costs for selected goods will be calculated in the shopping cart. The customer can view the costs of different shipping methods in the cart at the payment step, without completing the order.
3.3. The online store has the right to change product prices at any time.
3.4. If the prices displayed in the online store change after the customer has placed an order and made the payment, the customer will receive the products at the prices valid at the time of the order. The customer has no right to claim a refund for the price difference.
4. DELIVERY TIME
4.1. The delivery time for products is typically seven (7) business days unless otherwise stated with the product. If the delivery time exceeds seven business days, the online store employee will immediately inform the customer. If necessary, the customer has the option to cancel the order, and any money paid will be refunded.
5. WITHDRAWAL FROM THE AGREEMENT BEFORE THE ONLINE STORE FULFILLS THE AGREEMENT
5.1. If the customer wishes to withdraw from the order after placing it but before the online store has fulfilled the agreement, the customer must immediately notify the online store in writing. The written notification must be sent to the email address: info@luxtester.ee. The email must include the order date and order number, the product the customer wishes to withdraw from, and the customer’s contact details (first name, last name, contact phone number).
5.2. If the withdrawal request is received after the agreement has been fulfilled, the withdrawal will be processed according to the terms under point 6 (Right of Return) of these Sales Terms.
5.3. The online store will refund the amount paid by the customer as soon as possible, but no later than fourteen (14) calendar days from receiving the customer’s withdrawal request.
5.4. The refund will be transferred to the same bank account from which it was originally paid to the online store.
6. RIGHT OF RETURN
6.1. After receiving the order, the customer has the right to withdraw from the agreement made in the online store within 14 days.
Pursuant to Section (§ 53 lg 4 p 3) of the Estonian Law of Obligations Act, the 14-day right of withdrawal does not apply to products that are made or customised to the Customer’s specifications, including sample products and perfumed oils decanted from larger containers into smaller ones specifically at the Customer’s request
6.2. The returned product must be undamaged, complete, in its original packaging, and unused.
6.3. To return the product, the customer must submit a request to the email address: info@luxtester.ee.
6.4. The customer will cover the shipping costs for the return.
6.5. The online store will refund the amount paid for the order to the customer as soon as possible, but no later than fourteen (14) calendar days from receiving the return request. The refund will be transferred to the same bank account from which it was originally paid to the service provider.
6.6. If the product is damaged in a way that was not detectable upon external inspection, or if the product is not what the customer ordered, the online store will cover the return shipping costs. The customer must include the receipt for the postage cost with the returned package.
6.7. If after returning the product, it is determined that the product does not meet the conditions outlined in the online store’s Sales Terms, the online store has the right to refuse sending a replacement product or refunding the customer.
The Seller provides a fragrance trial service intended exclusively for the Client’s personal sensory evaluation. The original branded bottle and branded cosmetic products are not sold, supplied, or commercialized. Containers used for trial samples may vary in appearance, shape, or color and do not replicate the official packaging of any brand.
Images and descriptions on the service page are illustrative and present an interpretative representation of the scent from the perspective of authors or artificial intelligence. All texts and images are strictly informational and do not describe an actual product.
The Seller is an independent company and does not manufacture, repackage, refill, distribute, or place cosmetic or perfume products on the market, nor perform any activities that qualify as cosmetic product manufacturing or placing on the market. The Seller is not affiliated with any brands mentioned. Brand names are used solely for identification purposes.
The purchase covers only the fragrance trial service. As part of the service, the Client receives a trial sample intended solely for personal sensory evaluation. The trial sample is not a commercial product, not a cosmetic product, does not enter the market as a cosmetic item, and has no standalone commercial value outside the service.
7. HANDLING COMPLAINTS
7.1. The online store is not responsible for product defects caused by the customer, or defects resulting from improper storage or use of the product. Product defects do not include packaging defects.
7.2. If a product does not meet the specified requirements or has defects, the customer has the right to request a replacement with a compliant or defect-free product, or to withdraw from the sales agreement and return the goods at the online store's expense. If the customer withdraws from the sales agreement, the online store will refund the paid amount along with shipping costs to the customer’s bank account as soon as possible, but no later than 14 days after the return and inspection of the defective product.
7.3. If a product does not meet the specified requirements or has defects, please send a complaint to the email address info@luxtester.ee, including the orderer's name, contact phone number, order number, and a detailed description of the non-compliance or defect.
7.4. Complaints about product non-compliance or defects must be submitted within two months from the discovery of the non-compliance or defect.
7.5. All complaints will be reviewed, and the customer will be contacted as soon as possible, but no later than 14 days from the receipt of the complaint.
8. LIABILITY AND FORCE MAJEURE
8.1. The online store is liable to the customer and the customer is liable to the online store for any damage caused by violating the terms outlined in these conditions, as provided by the applicable laws of the Republic of Estonia.
8.2. The online store is not liable for any damages or delays in delivery if the damage or delay is caused by circumstances beyond the control or foresight of the online store.
9. TERMS OF USE
9.1. The customer is required to familiarize themselves with the conditions outlined in the Sales Terms.
9.2. By placing an order, the customer agrees to the conditions outlined in the Terms of Use.